Webinars

Thanks to a partnership between the Georgia veterinary medical association and communication solutions for veterinarians, GVMA members can save $10 and pay $89 per webinar for your entire staff. Each online session is live, and interaction with the presenter is encouraged. Sessions will last approximately 1 hour and are RACE approved.

  • Live webinars at 12 and 3 p.m. ET on the third Thursday of each month.
  • Unlimited Playback of your webinar
  • 1 Hour CE Credit for each session
  • Sessions include handout, test and CE Certificate
About Your Consultant

Wendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver, CO and is a Certified Veterinary Journalist. Her consulting firm helps veterinary teams and owners improve communication skills, compliance, client service, and hospital management and is a leader in phone-skills training. Wendy is a member of the American Animal Hospital Association and has been an instructor for the AAHA Veterinary Management School. Known for seminars and webinars packed with practical business ideas that can be immediately implemented, Wendy speaks at conventions internationally. She is the author of five books and five videos and frequently writes for veterinary journals.

Topics

Recorded Topics Include

  • Creating the 5-star experience over the phone
  • Secrets to lead phone shoppers to become new clients
  • Take control of scheduling calls
  • 10 phone skills every receptionist should know
  • Follow-up calls that increase patient visits 4 easy steps to turn price shoppers into new clients
  • Have receptionists speak with confidence missed opportunities over the phone phone skills for veterinary Teams callbacks that get clients to come back
  • How to deal with jerks
  • How to talk to clients about money
  • Client service lessons from Golden retrievers how to get to Yes for dentistry
  • Creating the 5-star experience for surgery and dentistry
  • 15 communication skills for veterinary teams 6 awkward client conversations
  • Be a client service superstar
  • Creating great first impressions for new clients
  • How to keep doctors on time
  • Secrets to effective scheduling

Upcoming 2017 Topics Include

  • Dental promotions that boost compliance
  • Phone scripts that Gain new clients
  • Ways to increase productivity when You’re short staffed
  • How to prevent client complaints and bad reviews
  • Be a telephone superstar
  • What millennial clients want from Your veterinary clinic
  • Managing bad clients: Dr. Google-seekers, discount divas and obnoxious smartphone users
  • 5 Golden rules to impress callers
  • 10 ways to educate clients about dentistry
  • Own the phone: how to lead conversations
  • Best practices for financial conversations
  • 5 phone mistakes receptionists make
Pricing & Discounts
  • Non-members

  • $99Webinar
    • Perfect for new hires and staff meetings, choose from training packages of 12 courses or build your own curriculum.

  • Members

  • $89Webinar
    • Perfect for new hires and staff meetings, choose from training packages of 12 courses or build your own curriculum.

X