Brought to you by GVMA, GAVMA & VHMA.
*Practice Managers are able to earn up to 12 CEU’s of VHMA CVPM Qualified CE. Veterinarians and Technicians may earn up to 12.5 CEU’s.
Betsy Choder, Esq. has been working with veterinarians for most of her life. She has worked in animal clinics throughout Pennsylvania, Georgia and Indiana. After receiving her law license in 1998, she briefly served as In-House Counsel/Business Manager for a small corporate group of animal hospitals. Betsy then spent many years as a successful courtroom litigator – predominantly in the area of family law, providing representation for victims of domestic violence throughout Georgia. High incidents of animal abuse were common factors in much of her caseload.
She required many of her protective orders and divorce orders to include clauses for the protection and care of the family pets. A novelty at that time in many parts of our State. In 2009, she opened the legal consulting firm, VetCounsel, focusing her skills and experience solely on providing customized legal consultation services to veterinarians and other professional businesses. In addition to consultations, she provides mini-seminars on various legal topics related to veterinary medicine, employment law, as well as drafting/reviewing employment contracts and clients’ forms.
Betsy is currently the Chair of the State Bar of Georgia’s Animal Law section. She is an active member in VetPartners, the American Bar Association (ABA), the American Veterinary Medical Law Association (AVMLA), American Veterinary Hospital Managers Association and also the honorary societies of Phi Alpha Delta and Alpha Zeta. Betsy and her family live with three wonderful dogs – BooBoo, Chip & Winston.
Meadow Hills Veterinary Center
Brian Conrad has served as the Practice Manager for Meadow Hills Veterinary Center in Kennewick, WA since 1999. During his tenure at Meadow Hills, the clinic has received awards for the Hospital Design of the Year in 2001 from Veterinary Economics magazine and the 2004 Mid-Columbia Small Business of the Year. In 2009, Meadow Hills opened their second location. Brian lectures on a wide variety of topics challenging the veterinary industry using practical and “real-life” examples that keep the audiences engaged and enthused. Brian has been a frequent contributor to DVM360 and lecturer for several of the national conferences. His speaking engagements went international in 2012 as he was featured at the Southern European Veterinary Conference in Barcelona, Spain. They continued in 2013 where he was featured in Melbourne, Australia. Brian earned his CVPM designation in 2003 and served on the Veterinary Hospital Managers Association (VHMA) Board of Directors for 10 years which began in 2009. He is a past VHMA President. His first Educational DVD launched in 2012 titled “Listen Up! How to Profit from Client Feedback.” Brian newest adventure is a bi-monthly column in NAVC’s newest business journal “Today’s Veterinary Business”. He and his wife Taryn have 3 children along with a 9 year old malti-poo named Leo.
Surviving the Bermuda Triangle of Practice Leadership – Chart a Successful Course for Fostering Key Relationships and Improving Communications
Instructor: Brian C. Conrad, CVPM
This program is designed to identify key relationships in the practice that leaders must foster and develop for long term success. All professional relationships must have a strong foundation in order to be successful. This program reviews the fundamental building blocks necessary to maintain successful relationships and will introduce a discussion planner tool for participants to use in their practice to develop trust and apply effective communication. Through interactive group activities, participants will then take these fundamental building blocks and apply them to the three critical relationships: Manger/Owner/Leader, Manager/Team Member, and Manager/Client.
From Hiring to Firing: Five Employment Laws You Gotta Know as a Practice Manager
Instructor: Betsy Choder, Esq., VetCounsel LLC