19 Jan Onboarding in the Client Service Team
Authored by Debbie Hill, CVPM, SPHR, SHRM-SCP, CCFP From the initial phone call for information to final checkout, the client service staff is the first and last point for clients. It is vital that we plan for integrating them into practice culture. Knowing the high demand and short supply of good employees means new employees need to find a welcoming environment for them to stay and succeed.Hiring a Client Service Representative (CSR) is more than finding someone with reception experience, computer skills, or years in the veterinary profession. This person needs...