Webinars

Thanks to a partnership between the Georgia veterinary medical association and communication solutions for veterinarians, GVMA members can save $10 and pay $89 per webinar for your entire staff. Each online session is live, and interaction with the presenter is encouraged. Sessions will last approximately 1 hour and are RACE approved.

  • Live webinars at 12 and 3 p.m. ET on the third Thursday of each month.
  • Unlimited Playback of your webinar
  • 1 Hour CE Credit for each session
  • Sessions include handout, test and CE Certificate
About Your Consultant

Wendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver, CO and is a Certified Veterinary Journalist. Her consulting firm helps veterinary teams and owners improve communication skills, compliance, client service, and hospital management and is a leader in phone-skills training. Wendy is a member of the American Animal Hospital Association and has been an instructor for the AAHA Veterinary Management School. Known for seminars and webinars packed with practical business ideas that can be immediately implemented, Wendy speaks at conventions internationally. She is the author of five books and five videos and frequently writes for veterinary journals.

Topics

Recorded Topics Include

  • Creating the 5-star Experience Over the Phone
  • How to Keep Doctors on Time
  • Dental Promotions that Boost Compliance
  • What Millennial Clients Want from Your Veterinary Clinic
  • How to Deal with Jerks
  • 10 Phone Skills Every Receptionist Should Know
  • The 5 Phone Mistakes Receptionists Make
  • How to Prevent Client Complaints & Bad Reviews

& Many More!

Upcoming Topics Include

  • February 21 – Get Clients to Accept Dental Treatments
  • March 21 – How to Triage Phone Calls
  • April 18 – Book Now: Get New Clients to Schedule
  • May 16 – How to Improve Appointment Scheduling
  • June 20 – Get Your Pharmacy Back
  • July 18 – How to Succeed with Demanding Clients
  • August 15 – How to Engage Callers
  • September 19 – Capture Compliance in the Exam Room
  • October 17 – It’s How Much? Show Value for Fees
  • November 21 – 60 Client Service Ideas in 60 minutes
  • December 19 – How to Handle Challenging Callers
Pricing & Discounts

Perfect for new hires and staff meetings, choose from training packages of 12 courses or build your own curriculum.

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